MAXIMUM PERIOD TO REQUEST AN EXCHANGE OR RETURN
You have a period of 15 days from your purchase to request an exchange or return.
RETURNS FOR CASH OR THE SAME PAYMENT METHOD ARE NOT ALLOWED, DURING SALES PERIOD OR BLACK FRIDAY, A GIFT CHECK WILL BE GIVEN.
Returns are not accepted for international shipments.
HOW CAN I MAKE A RETURN OR EXCHANGE?
Click https://returns.reveni.io/bumpers-brand to access our returns and exchanges portal, where you will have to enter your order number and the email you used when making the purchase. During the process, you will be able to choose if you want the instant refund as well as the method to send us your product. -- If you have any questions, contact firstname.lastname@example.org
It is only possible to process returns for products purchased in the online store. In order for us to approve a return, the items must be in perfect condition, with the exterior and interior labels and retain the original packaging. -- CASH RETURNS ARE NOT ALLOWED DURING SALES PERIOD OR BLACK FRIDAY, A GIFT CHECK WILL BE GIVEN.
EXCHANGE AND RETURN COSTS
Exchanges are free nationwide, while returns cost €2.90.
The shipping costs when you made the purchase are not refundable. Money is not refunded for international shipments.
EXCHANGE AND RETURN METHODS
For returns there are two options that you will find when you start the request at https://returns.reveni.io/bumpers-brand
- Organize a home collection : we will send you the steps you must follow by email.
- Send it at your own expense to the address : Bumpers Brand Clothes S. Coop. And. Calle Sancha De Lara 13, 29015, Malaga, Spain
For exchanges: when you complete the request through the returns portal, we will first send you the garment you want to receive and then we will collect the garment you want to return.
HOW LONG WILL IT TAKE TO RECEIVE THE REFUND?
It depends on the method you have selected:
- Refund non-instant : may take time up to 15 days - Please note that your order has to arrive at our warehouses and we have to review it manually.
- Refund instant in bank account : takes less than 10 seconds.
- Refund instant in original payment method : depending on the method it may take between 1 and 3 days. The good thing is that it does not depend on the collection.
- Refund instant in credit : takes 1 second
How long does it take for the money to arrive?
It takes less than 60 seconds from the moment you request the refund.
What if I haven't received my refund yet?
First make sure you are looking at your bank account rather than card transactions. And if you have not received it yet, please contact email@example.com
How much does it cost?
Nothing, the Reveni service is completely free and has no impact on your refund.
Can I request my instant refund at any time?
As long as you meet the exchange and return requirements, you can order it without problems.
That I have to do?
IF YOU REQUEST pick up at home , or if you send it on your own , you have to upload tracking number to the Reveni portal. If you do not have a tracking number, please let us know at firstname.lastname@example.org when you have returned it.
What happens if I don't ship the products?
You would be breaching Reveni's conditions and they will begin the process to recover the refund.
What happens if I send the wrong product or send it used?
Your return will be rejected and Reveni will start the process to recover the refund. – Remember that if the product is factory defective you must request an exchange, not a return.
What happens if I have changed my mind and decide to keep the product after requesting an instant refund?
Contact our Customer Service team and the Reveni team will send you instructions to pay again for the unreturned product.
Do I need to create a Reveni account to receive an instant refund?
No, you will only have to accept the terms and conditions when requesting the refund and entering your bank account.
Why do I have to enter my bank account if you already have my bank details when I purchase?
The way to get your money refunded immediately is through a bank transfer, so it is not valid with the card details. Additionally, Reveni does not have access to the card data.
Will my data be safe?
Reveni scrupulously complies with the GDPR and a strict internal security policy so that your data is safe at all times. Additionally, they undergo security audits on a regular basis.
Why does Reveni contact me by email if I have not provided my data to do so?
When you accept terms and conditions when requesting the exchange or return, you consent that Reveni may contact you. But they will only contact you if they detect that the order is delayed longer than it should.